WHAT TO EXPECT:

A one-day, behind the scenes view of the workings of Kozlowski Orthodontics for Doctor and up to three team members.

We are excited to have you visit and to help you take away best practices that will help elevate your team to the next level!

All visits will occur on a fully scheduled patient day and all areas of operation are open to first-hand observation, questions, photos, and discussion.

We have found that with our many visiting teams, the ability to tailor your visit to what is most important for you and your office is the key to getting the most out of your time here. Knowing this, we do not have a set structure/agenda but allow you and your team to discuss and determine where you want to observe and when. For offices interested in OrthoFi integration we are able to focus areas of your visit on all things OrthoFi from the front-end through financials. Our team is accustomed to having visitors and we look forward to answering your questions. After your visit you will have access to team members for 2-3 hours worth of follow-up support.

OUR CULTURE:

CULTURE

Witnessing it first-hand
Ample time for questions and discussion

HIRING

Advertisements
Interview process
Knowing when to say “bye Felicia”

DEVELOPMENT

Training & Development
Feedback is love
Start Stop Continue
The culture of YES
Problem solving lens

ACKNOWLEDGEMENT

Go Gurl
Unanticipated praise

TEAM BUILDING

Group ME
Team Events

TREATMENT COORDINATOR

APPOINTMENT PREP

Confirmation calls and preparation
Utilizing resources
Know the patient
The culture of YES!

TIME MANAGEMENT

Multi-tasking
Own your schedule
Track it
Utilizing admin help
Communication with team

BRIEFING DOCTOR

Concise but informative briefings
Be prepared

SELLING IT

Set yourself up for success
Ask for it, assume it
Team buy-in
Retainers for life!

TRAINING

Cameras
Systems
Role-playing

CLINICAL ASSISTANTS

CLINICAL FLOW MANAGEMENT

Assistant ownership of the schedule
Schedule Buy-in

EFFECTIVE TIME MANAGEMENT

Managing patient arrival
Same day starts
Same day debands
Air traffic control
Utilizing “free” time – donate to others
Do what’s best for the patient
Appointment efficiency
Bonding efficiency techniques
Assistant awareness

WORK SMARTER

Chair turn-over protocol
Steri “one-step” protocol
Charting protocols
Utilizing assistant strengths – the pass off
Premade setups
Equipment

ADMIN

MANAGING PATIENT BASE

Reporting
Scheduling
Protocols! Protocols! Protocols!

PATIENT COMMUNICATION

Programs in place allowing patients to contact us 24/7 through more avenues and by the ones of their choosing.

NAILING THE FIRST IMPRESSION

New patient call
Phone communication
Smiling through the phone

MORNING HUDDLE

Effectively preparing for the day
Who does what
Witness it first-hand @ 7:50

If you are interested in booking a visit, please reach out to chrissy@kozbraces.com to discuss dates and details.

SO WHAT MAKES US DIFFERENT?

Admit it. You think all orthodontic offices are the same. Most are. We aren’t.
We believe your experience should be something special.

Why Choose Us?

Orthodontic Training, Clinical Effeciency Training, Orthodontic Further Education.

Kozlowski Orthodontics – Braces in Connecticut, New London and East Lyme

Orthodontic Training, clinical efficiency, and orthodontic further education are passions of Dr. Kozlowski. He’s an Certified Damon Instructor, lecturer and hosts In-Office Mentoring courses.

Kozlowski Orthodontics – Braces in Connecticut. Kozlowski Orthodontics we are committed to passionately providing world-class orthodontics to the patients and families of the communities we serve. Our mission is to positively influence as many lives as we can through the creation of confident smiles for a lifetime of success.

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Kozlowski Orthodontics – Braces in Connecticut, New London and East Lyme

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