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WHAT TO EXPECT:

A one-day, behind the scenes view of the workings of Kozlowski Orthodontics for Doctor and up to three team members.

We are excited to have you visit and to help you take away best practices that will help elevate your team to the next level!

All visits will occur on a fully scheduled patient day and all areas of operation are open to first-hand observation, questions, photos, and discussion.

We have found that with our many visiting teams, the ability to tailor your visit to what is most important for you and your office is the key to getting the most out of your time here. Knowing this, we do not have a set structure/agenda but allow you and your team to discuss and determine where you want to observe and when. For offices interested in OrthoFi integration we are able to focus areas of your visit on all things OrthoFi from the front-end through financials. Our team is accustomed to having visitors and we look forward to answering your questions. After your visit you will have access to team members for 2-3 hours worth of follow-up support.

OUR CULTURE:

CULTURE

  • Witnessing it first-hand
  • Ample time for questions and discussion

HIRING

  • Advertisements
  • Interview process
  • Knowing when to say “bye Felicia”

DEVELOPMENT

  • Training & Development
  • Feedback is love
  • Start Stop Continue
  • The culture of YES
  • Problem solving lens

ACKNOWLEDGEMENT

  • Go Gurl
  • Unanticipated praise

TEAM BUILDING

  • Group ME
  • Team Events

TREATMENT COORDINATOR

APPOINTMENT PREP

  • Confirmation calls and preparation
  • Utilizing resources
  • Know the patient
  • The culture of YES!

TIME MANAGEMENT

  • Multi-tasking
  • Own your schedule
  • Track it
  • Utilizing admin help
  • Communication with team

BRIEFING DOCTOR

  • Concise but informative briefings
  • Be prepared

SELLING IT

  • Set yourself up for success
  • Ask for it, assume it
  • Team buy-in
  • Retainers for life!

TRAINING

  • Cameras
  • Systems
  • Role-playing

CLINICAL ASSISTANTS

CLINICAL FLOW MANAGEMENT

  • Assistant ownership of the schedule
  • Schedule Buy-in

EFFECTIVE TIME MANAGEMENT

  • Managing patient arrival
  • Same day starts
  • Same day debands
  • Air traffic control
  • Utilizing “free” time – donate to others
  • Do what’s best for the patient
  • Appointment efficiency
  • Bonding efficiency techniques
  • Assistant awareness

WORK SMARTER

  • Chair turn-over protocol
  • Steri “one-step” protocol
  • Charting protocols
  • Utilizing assistant strengths – the pass off
  • Premade setups
  • Equipment

ADMIN

MANAGING PATIENT BASE

  • Reporting
  • Scheduling
  • Protocols! Protocols! Protocols! 

PATIENT COMMUNICATION

  • Programs in place allowing patients to contact us 24/7 through more avenues and by the ones of their choosing.

NAILING THE FIRST IMPRESSION

  • New patient call
  • Phone communication
  • Smiling through the phone

MORNING HUDDLE

  • Effectively preparing for the day
  • Who does what
  • Witness it first-hand @ 7:50

If you are interested in booking a visit, please reach out to chrissy@kozbraces.com to discuss dates and details.

SO WHAT MAKES US DIFFERENT?

Admit it. You think all orthodontic offices are the same. Most are. We aren’t.
We believe your experience should be something special.

Orthodontic Training, Clinical Effeciency Training, Orthodontic Further Education.

Kozlowski Orthodontics – Braces in Connecticut, New London and East Lyme

Orthodontic Training, clinical efficiency, and orthodontic further education are passions of Dr. Kozlowski. He’s an Certified Damon Instructor, lecturer and hosts In-Office Mentoring courses.

Kozlowski Orthodontics – Braces in Connecticut. Kozlowski Orthodontics we are committed to passionately providing world-class orthodontics to the patients and families of the communities we serve. Our mission is to positively influence as many lives as we can through the creation of confident smiles for a lifetime of success.

 

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Kozlowski Orthodontics – Braces in Connecticut, New London and East Lyme

Kozlowski Orthodontics – Braces in Connecticut. Kozlowski Orthodontics we are committed to passionately providing world-class orthodontics to the patients and families of the communities we serve. Our mission is to positively influence as many lives as we can through the creation of confident smiles for a lifetime of success.

 

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